Policies

TUITION AND FEE REFUND POLICY

Refunds in Cases of Withdrawal or Dismissal

Written Notice:

a)       To initiate a refund, written notice must be provided:

By a student to the institution when the student withdraws, or

By the institution to the student where the institution dismisses a student.

b)       The written notice of withdrawal or dismissal may be delivered in any manner provided that a receipt or another verification is available that indicates the date on which the notice is delivered.

c)       The notice of withdrawal or dismissal is deemed to be effective from the date it is delivered.

Refund Entitlement:

a)       Refund entitlement is calculated on the total tuition due under the contract; registration fee is non-refundable.

b)       Where total tuition and fees have not yet been collected, the institution is not responsible for refunding more than has been collected to date and a student may be required to make up for monies due under the contract

c)       If the institution has received tuition and fees in excess of the amount it is entitled to under the student contract, the excess amount must be refunded.

Refund policy for students:

a)       Refunds before the program of study begins:

If written notice of withdrawal is received by the institution within seven (7) calendar days after the contract is made, and before the commencement of the period of instruction specified in the contract, the institution may retain 5% of the total tuition and fees due under the contract to a maximum of $250.

Subject to subsection 3(a) (1), if written notice of withdrawal is received by the institution thirty (30) calendar days or more before the commencement of the period of instruction specified in the contract, the institution may retain 10% of the total tuition due under the contract to a maximum of $1000.

Subject to subsection 3(a) (1), if written notice of withdrawal is received by the institution less than thirty (30) calendar days before the commencement of the period of instruction specified in the contract, the institution may retain 20% of the total tuition due under the contract to a maximum of $1300.

b)       Refunds after the program of study starts:

If written notice of withdrawal is received by the institution or a student is dismissed, up to and including 10% of the period of instruction specified in the contract has elapsed, the institution may retain 30% of the total tuition due under the contract.

If written notice of withdrawal is received by the institution or a student is dismissed, where more than 10% and up to 30% of the period of instruction specified in the contract has elapsed, the institution may retain 50% of the total tuition due under the contract.

If a student withdraws or is dismissed where more than 30% of the period of instruction specified in the contract has elapsed, no refund is required.

Where a student is deemed not to have met the institutional and/or program specific minimum requirements for admission through no misrepresentation or fault of their own, the institution must refund all tuition and fees paid under the contract, less the applicable non-refundable registration fee.

Where a student withdraws or is dismissed from their program, they are entitled to 100% refund of any as-yet to be received consumables that have been pre-paid.

Where a student withdraws or is dismissed from their program after receiving technical equipment from the institution free of charge:

a)       The student must return the equipment unopened or as issued within fourteen (14) calendar days; and

b)       If the student fails to return the equipment as set out above, the institution may deduct the reasonable cost of the equipment from any amount to be refunded to the student.

 

Refunds owing to students must be paid within thirty (30) calendar days of the institution receiving written notification of withdrawal and all required supporting documentation or within thirty (30) calendar days of an institution’s written notice of dismissal.

Where the delivery of the program of study is through home study or distance education, refunds must be based on the percent of the program of study completed at the rates as set out in Section 3(b) above.